Frequently Asked Questions

 

Do I really need to clean my grill?

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     Absolutely.  Whether you choose to clean it yourself or hire a professional is up to you, but the job needs to be done.  Cooking on a clean grill not only benefits the taste of your food, but also provides for a healthier and less dangerous cookout and extends the life of your equipment.

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How often should I clean my grill?

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     You should clean the grates and empty the ashes after every time you use your grill.  In addition, it's recommended to conduct complete deep cleaning at least once a year, more often if you grill frequently.

 

Will cleaning my grill change the flavor?

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     When you want the flavors of your dish to shine, it's always best to be cooking with clean equipment.

 

But the little leftover bits stuck on the grates is my secret special seasoning.

 

      Leftover accumulations of char and grease never made a dish better.  It just invites contamination, pests and altered flavors.   Plus char is a known carcinogen.  The less char and grease that accumulates on your grill, the better.

   

Where are you located?

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     We are a mobile business, serving the communities of Owasso, Collinsville, Oologah and Claremore, Oklahoma and surrounding areas.

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Will you travel to my place for free?

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     There is no charge for clients within 25 miles of Owasso, OK.  Customers outside that area may incur a small fuel surcharge.

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What chemicals do you use?

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     Our main grease cutter is 325 degree steam.  For tough jobs we might need vinegar or Dawn soap.  We never use any harsh or dangerous chemicals on your belongings.

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Can I leave my dogs out?

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     We love dogs but they might not love us back.  Our work can be dangerous to curious canines as well, so we respectfully ask that you keep your pets away while we're working.

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What things will you clean?

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     Just about anything you might have in your backyard, including grills and smokers of all sizes, outdoor kitchens, fire pits, patio furniture, outdoor heaters, sporting equipment, kayaks, lawnmowers and more.  We can also clean interior appliances such as refrigerators, ovens, dishwashers, washing machines and even food trucks!

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What won't you clean?

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​      We will not clean anything that might be soiled with bodily fluids of any kind - so no bathrooms, porta-potties or litter boxes.  We also will not clean hazardous materials of any type.

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How do I get an estimate?

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     You can either call us at 918 409 2647 or fill out the form at the bottom of this web page.  A friendly Golden Flame rep will meet you at your property, conduct a quick visual inspection of your cleaning needs and provide an estimate that's valid for 90 days.  

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When can you clean my equipment?  

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​     All cleaning is done by appointment after acceptance of the estimate.  

 

What must the homeowner supply?

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     To perform our job we require the following:   A 120 volt electrical outlet, a water supply, a drain, and a covered place to work in case of weather.  

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Do you clean grills in the winter?

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     We will not schedule outside work if the weather is expected to be below 50 degrees, however winter is the perfect time to have your inside kitchen appliances cleaned before holiday guests arrive.

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Do I need to be home when you're cleaning?

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     No, but we will need keys or codes to access the backyard or designated cleaning area.  If you have a Ring doorbell, we will be sure to announce our presence when we arrive.

 

When will I be billed?

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     First-time clients will require a $100 deposit to secure their appointment time.  The remaining balance will be due after completion of the job.  

 

How much do you charge?  

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     Our standard fee for deep-cleaning is $100 per hour, but we offer several volume-based discounts.   We charge $299 for a 1/2 day package and $549 for a full-day package.  

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How long does it take to clean a grill?  

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     Every grill is different and and lots of factors come into consideration, such as size, complexity and current state of cleanliness.  Most grills require 1 1/2 to 3 hours to fully disassemble and deep clean.

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Can we set up a yearly maintenance plan?

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     Absolutely.  Pre-arranging 4 quarterly cleaning appointments not only saves you up to 50% off our regular prices, but you can be assured your patio equipment will always be clean and ready to go.

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What forms of payment do you take?

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     Currently, we accept Visa, Mastercard, Amex, Discover and cash.

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Are you insured?

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     Yes.  Although we never anticipate anything going wrong, we are fully insured, just in case.

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